Taxi

( INDEX ): About Our Service Vehicle Lineup Fare Quotation & Reservation/Inquiry

About Our Service

Experience Hiroshima’s No.1 Taxi Service

Since we established in 1951, Tsubame Kotsu has been dedicated to being the taxi company of choice. Rely on our long-standing expertise in customer service, driving skills, and guiding visitors around Hiroshima.
In addition to local transfers, we are also a top provider in Hiroshima for serving inbound international guests.

Vehicle Lineup

Sedan
- Maximum Passengers
  (Recommended)：
  
  4 people (2–3 people)
- Luggage Capacity：
  
  1 item
Van
- Maximum Passengers
  (Recommended)：
  
  6 people (3–4 people)
- Luggage Capacity：
  
  2 items
JPN Taxi
- Maximum Passengers
  (Recommended)：
  
  4 people (2–3 people)
- Luggage Capacity：
  
  2 items

Onboard Facilities: Mobile charger, Footwell Lighting, Umbrella Service

Fare

Categories	Hiroshima Prefecture – Area A: Fare (Tax Included)
Base Fare	￥670 Up to 1,236 m
Additional Fare	￥80 Every 264 m
Distance & Time Fare	￥80 Every 1 min 35 sec when driving at 10 km/h or less
Late-Night Surcharge	20% Surcharge From 10:00 p.m. to 5:00 a.m.
Pick-up Fee	￥200 Per dispatch, per vehicle
Advance Reservation Fee	￥300 Per dispatch, per vehicle
Vehicle Type Selection Fee	￥1,500, Vehicle type designation + Pick-up Fee (200 yen)

Discount Fare

Categories	Discount
Physical Disability Discount	10% Discount
Intellectual Disability Discount	10% Discount

About Taxi Reservations

Vehicle Arrival Time

Please note that arrival may be delayed due to traffic conditions, weather, or other factors on the day.

Contact at Arrival

If we are unable to reach you within 5 minutes after the driver arrives at the pick-up location (or the reserved time in case of a time-specified booking), the reservation will be treated as canceled. If cancellations occur repeatedly, we may decline future reservations.

Waiting Time

If more than 5 minutes have passed after the driver arrives at the pick-up location (or the reserved time in case of a time-specified booking), the taxi meter will start running.

Cancellation Fees

For same-day cancellations after dispatch arrangements have been completed, a cancellation fee will be charged.

Within Hiroshima City

(Company Service Area)

Higashi-ku, Naka-ku, Nishi-ku, Minami-ku, Aki-gun (Kaita Town, Fuchu Town), Saeki-ku, Asaminami-ku, Asakita-ku (south of Kōyō and Kabe areas)
If canceled upon arrival or just before arrival:

Pick-up Fee ¥200 (+ Time-Specified Reservation Fee ¥300 if applicable) + Base Fare ¥670

Suburban Areas

Aki-gun (Kumano Town, Saka Town), Hatsukaichi City (excluding areas merged such as Miyajima and Ōno Town), and other areas requiring 30+ minutes to reach (Shiraki, Yuki, Numata, Miiri, Ōbayashi, Katsugi, etc.)

If canceled after dispatch has been completed (typically 45 minutes before arrival):
Pick-up Fee ¥200 (+ Time-Specified Reservation Fee ¥300 if applicable) + Base Fare ¥670

Outside Main Service Area

(Excluding outside Hiroshima Prefecture) Hiroshima Airport, Iwakuni Airport, Higashihiroshima, Kure, Miyajimaguchi, etc.

If canceled after dispatch has been completed (typically 90 minutes before arrival):
100% of the flat-rate fare plus actual round-trip expressway tolls.
For areas without a flat-rate fare, ¥9,900 (90-minute charter rate) plus actual round-trip expressway tolls to/from the pick-up location will be charged.